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Trade Documents Operations Manager

An experienced Trade Documents Operations Manager is required for our client, the largest issuer of Trade Documentation in the UK, who issue a variety of Documents including Certificates or Origin, ATA Carnets and Customs Declarations. The role of the Trade Documents Operations Manager is to ensure that all Documents are processed accurately and efficiently in accordance with specific rules and regulations and that staff performance is monitored thoroughly. This role focuses on all functions of the team and can be expected to be the 'go to' person internally and externally. The key responsibilities are:

  • Manage all staff in Trade Documentation team.
  • First point of contact for staff to advise on correct processing of various documents.
  • Carry out appraisals and mid-term performance reviews for the team.
  • Manage staff performance and improvement initiatives and processes.
  • Work with Supervisors to manage the workload and work flow of the team ensuring all work is compliant with relevant rules and completed on a timely basis.
  • Assist Supervisors with training of team members.
  • Hold regular team meetings and briefings with all staff.

General Responsibilities:

  • Resolve service delivery issues and complaints quickly and effectively in accordance with Chamber policy, recommending improvements and escalating where appropriate.
  • Ensure processes and activities are fully compliant with Chamber protocols and legislation including data protection and marketing communications.
  • Reflect the values, setting high levels of professional performance and behavioural standards for the team members and leading by example, always seeking continuous improvement.
  • Demonstrate flexible and adaptable approach to business needs at any given time.
  • Work with the Supervisors to create a motivated, respected and highly knowledgeable team of professionals focussed on overall success of the team and the Chamber.
  • Promote uptake of membership whenever possible.
  • Undertake any other duties as requested by the Head of International Trade and Compliance

You will have the highest level of making sure the Customer is satisfied and putting the Customers needs first and helping them to solve obstacles. Providing learning opportunities for Customers in resolving queries and seeking feedback. The successful candidate will have strong working knowledge of Trade Documentation, procedures and processes. Experience of managing teams and continuously improving performance. Have experience of providing and excellent service to customers and a strong track record in Customer Care. This is a full time role based in the City of London with occasional visits to other offices around the London area as well as the opportunity to work from home as agreed with the Head of the Department.

DCR 5805

Full Time
£40,000 - £45,000
Zoë Calver or Tracey Di Valentine
01784 450 111 or 0203 2430077

Contact Details

Essex: 0203 2430077
Heathrow: 01784 450 111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.