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Customer Service Administrator (Logistics)

DCR 894

A new position has become available for a Customer Service Administrator with this well established niche forwarding agent based in Colnbrook.

The customer service administrator will join a small team running a customer specific account. The role in question is wide ranging in tasks and responsibilities, the customer is a well established manufacturer (cosmetic surgery industry) that entered into the UK market 3 ½ years ago using our clients shipping as their sole distributor, back office management and customer services representatives. The role includes the following responsibilities;

  • Receiving orders via email and phone
  • Processing and distribution of orders
  • Stock control, ordering and managing stock levels
  • Manning the customer service telephone
  • Communicating with customers on products and orders
  • Communicating with business managers on various issues such as orders, stock, customer requirements, product information etc.
  • Invoicing of shipments
  • Accounts receivables
  • Back office functions such as completing tenders, completion of customer forms etc.
  • Working with the country manager to ensure sufficient support is provided for the business managers

We expect the candidate to be sufficient in excel, outlook and good communication skills together with some basic shipping/logistics experience. The candidate chosen for the role will be provided all the training they need as this is a very specific account that requires any candidate to learn the intricacies of the market and customer.

Mon-Friday 9-5.30 (any overtime is paid)

25 days holiday (plus public holidays)

Private Healthcare (after probation)

Pension Scheme (after probation)

customer service IT (Excel & Outlook)
Full Time
Customer Service
Zoë Calver or Tracey Di Valentine
01784 450 111 or 0203 2430077

Contact Details

Essex: 0203 2430077
Heathrow: 01784 450 111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.