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Customer Service Agent (Aviation)x3

DCR 951

Due to expansion 3 x new and exciting roles are available for a Customer Service Agent to support operational team on Aviation sector, 1x days/1 x nights and 1x Junior M-F 930-630 is available.

The Customer Service Agent (Aviation) will have the following skills/experience.


·Good geography knowledge and understanding of different time zones.

·Import and/or Export of airfreight.

Skills and Abilities

·Excellent communication skills. Be able to work as part of a team and also on your own initiative.

·Ability to manage your varied workload to achieve priorities and objectives.


·Experience in using IT systems.

·Worked in a customer service environment.

·Air freight and courier services. Arranged Time Critical shipments.


·Appropriate industry experience.

The Customer Service Agent (Aviation) has the following responsibilities

Job Description

·Provide Customer Service support to Ops.

·Aid and assist clients in all phases of job preparation/


·Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.

·To take job orders from clients, that include routing, classifying of service type, establishing a deadline.

·To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).

·Tracking and tracing shipments.

·Monitoring job alarms.

·Familiarise yourself with all special services we can offer and ensure customers are given all options available.

·Set up and organise special deliveries.

·Help develop and maintain relationships with clients.

·Ensure compliance with company policies and procedures.

1x Junior Mon-Fri 930-630 £18-20k

1xdays 4 on/4 off £24k neg

1x nights 4 on/4 off £26k neg

customer service freight/logistics IT/Admin
Full Time
Customer Service
Zoë Calver or Tracey Di Valentine
01784 450 111 or 0203 2430077

Contact Details

Essex: 0203 2430077
Heathrow: 01784 450 111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.